Terms and Conditions
Last Updated: June 2026
Terms of Service
Please read these Terms of Service (hereinafter referred to as the “Agreement”) carefully. By clicking the “Accept” button, you agree to be bound by this Agreement and consent to electronic communications as further detailed in Article (10), as well as the Privacy Policy of Clairmont for Financial Services Technology. Headings in this Agreement are for reference purposes only; you should retain a copy of this Agreement for your records.
This Agreement stipulates that all disputes (as defined in Article (13) “Dispute Resolution” below) between you and us shall be settled through the competent Egyptian courts. The Customer also acknowledges and admits that this service falls outside the scope of the Consumer Finance Law No. 18 of 2020, given that the installment period is less than six (6) months.
Parties to the Agreement
This Agreement constitutes a legal contract concluded between you (hereinafter referred to as “You” or “the Customer”) and Clairmont for Financial Services Technology (“Lucid”) (hereinafter referred to as “Clairmont” or “We/Us”) (each referred to individually as a “Party” and collectively as the “Parties”, as the context requires). This Agreement is legally binding and governs your non-transferable use of Clairmont’s services, including any features and products made available through the Clairmont Application or website (collectively referred to as the “Services”). To the maximum extent permitted by law, we reserve the right to assign or transfer this Agreement and any rights hereunder to a third party upon notification, without requiring your prior consent.This Agreement stipulates that all disputes (as defined in Article (13) “Dispute Resolution” below) between you and us shall be settled through the competent Egyptian courts. The Customer also acknowledges and admits that this service falls outside the scope of the Consumer Finance Law No. 18 of 2020, given that the installment period is less than six (6) months.
The Services
Clairmont for Financial Services Technology provides services that enable merchants to offer customers non-cash payment options for goods and services via electronic payment systems, in addition to deferred payment plans for goods or services (the “Long-Term Payment Feature”) which may be accessible through your account.
Eligibility for Services
The Services are intended exclusively for natural persons who are legal residents of the Arab Republic of Egypt, provided they are eighteen (18) years of age or older. Any registration, use, or access to the Services by any non-resident or any individual under the age of eighteen (18) is strictly prohibited, unauthorized, and constitutes a material breach of this Agreement. By utilizing the Services, you represent and warrant that you are a legal resident of Egypt and have reached the legal age of eighteen (18).
Legal Nature of the Service & Regulatory Disclosure
The Company declares, and the User acknowledges and fully accepts, that Clairmont for Financial Services Technology (“Lucid”) is an Egyptian joint-stock company operating in the fields of technical solutions and commercial mediation. The Company is not subject to the supervision of the Financial Regulatory Authority (FRA) or the Central Bank of Egypt (CBE), as the installment periods offered via the Application are short-term (less than six months). Consequently, the Company’s activities fall outside the scope of Law No. 18 of 2020 Regulating Consumer Finance. Accordingly, the relationship between the Company and the User shall be governed exclusively by the provisions of the Egyptian Civil Code and the Consumer Protection Law.
Amendments to this Agreement
We reserve the right to amend this Agreement from time to time. In the event of any changes that we deem to be “material,” we undertake to notify you in advance via the email address associated with your account. If you do not maintain a Clairmont account, it is your responsibility to periodically review this Agreement, available on Clairmont’s website, to verify any effective changes. Your continued use of the Services following such changes shall constitute your acceptance thereof; otherwise, you must cease using the Services.
Your Clairmont Account
A personal Clairmont account (the “Account”) is required to utilize the Services. Each individual is permitted to register only one (1) Account. In consideration of your use of the Services, you agree to:
- Provide accurate, current, and complete information as prompted by any registration forms or as otherwise required by Clairmont (“Registration Data”).
- Maintain the confidentiality and security of your password and identification, and accept full responsibility for all activities occurring under your Account or password with your authorization.
- Maintain and update the Registration Data and any other information provided to Clairmont to ensure its ongoing accuracy and completeness.
- Notify Clairmont immediately of any material changes to your information or circumstances that may affect your eligibility to use the Services.
- Assume full liability for all usage of your Account and for any actions taken through it.
In the event of a lost or stolen password, or if you suspect unauthorized access to your Account, you must notify us immediately and change your password as soon as possible.
You may request to close your Account at any time by contacting us at: contact@riseco.ai. Such requests may take up to thirty (30) business days to process. If there are outstanding amounts owed to Clairmont, the Account will not be closed until full payment is rendered; however, we may restrict your ability to perform further transactions. Account closure may not be used to evade ongoing investigations. You remain liable for all obligations related to your Account even after its closure. Clairmont shall retain your data in accordance with its Privacy Policy and applicable Egyptian laws and regulations.
Verification and Privacy
You agree to provide any information or documentation reasonably requested by us to verify your identity in relation to your Account or use of the Services. You further authorize us to make any inquiries we deem necessary to validate your identity, whether directly or through government entities and third parties. Clairmont reserves the right to terminate, suspend, or limit access to the Services if we are unable to obtain or verify such information to our satisfaction. You further agree that we may conduct inquiries to assess your eligibility to use the Services, including verification through third-party sources.
Verification and Privacy
- Breaching or circumventing any applicable laws, regulations, third-party contracts, third-party rights, or agreements concluded with us, including this Agreement.
- Providing false, inaccurate, or misleading information to us.
- Providing personal information pertaining to any individual other than yourself.
- Using a Clairmont account belonging to another person, whether in your name or on their behalf.
- Using any devices, software, patterns, files, or any other tools or technology—including but not limited to viruses, Trojan horses, worms, time bombs, or cancelbots—intended to damage, interfere with, interrupt, or surreptitiously intercept any systems, data, or personal information from the Services.
- Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure, including but not limited to Denial of Service (DoS) attacks, “spamming,” or other unsolicited overloading techniques.
- Engaging in any form of unauthorized use of the Services, including but not limited to unauthorized system access, misuse of passwords, or misuse of any information published regarding the Services.
- Opening or utilizing multiple Clairmont accounts.
- Harassing, threatening, or abusing our employees, agents, or other users.
Intellectual Property Rights
All content included in or made available through the Services—such as text, graphics, logos, button icons, digital downloads, data compilations, and software—is protected by applicable copyright, trademark, and other proprietary rights (including but not limited to intellectual property rights) and is the property of Clairmont or its affiliates. The copying, redistribution, use, or publication of any part of the Services is strictly prohibited unless expressly permitted under this Agreement. Your use of the Services does not grant you ownership of any intellectual property rights in the content, documents, or other materials you access. The submission of information or materials through the Services does not constitute a waiver of any rights related to such information or materials.
Trademark Notices
The trademarks, service marks, and logos (collectively referred to as the “Trademarks”) used and displayed within the Services are registered and unregistered Trademarks of Clairmont. Other trademarks, service marks, and trade names may be owned by third parties. Nothing contained within the Services shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark or any other Clairmont intellectual property rights displayed therein. The names “Clairmont”, “Lucid”, or any other Trademarks may not be used in any manner—including in advertising or publicity pertaining to the distribution of materials on the Services—without prior written permission from Clairmont.
9A. Device Security — Lucid Phone
- Acknowledgment of Protection: The Customer acknowledges and agrees that the device is equipped with Samsung Knox Guard technology for remote device management. This technology shall remain active and functional as a payment guarantee until the full settlement of all installments and outstanding dues.
- Right to Administrative Lock: In the event of a default or delay in any installment payment by its due date, Lucid reserves the right to remotely lock the device. This action will restrict all device functions (including calls, internet, and applications) with the sole exception of the “Lucid App” for payment purposes only. The restriction shall not be lifted until the total overdue amount (including late payment penalties, if any) is settled automatically.
- Deactivation of Protection: The Company commits to permanently deactivating the technology immediately upon the full payment of the device’s purchase price. Thereafter, the Company shall have no right to restrict the device for any reason related to this Agreement.
- Customer Obligations and Anti-Tampering: The Customer is strictly prohibited from attempting to disable, bypass, or tamper with the Knox Guard technology, or performing a factory reset to circumvent it. Any such attempt shall be deemed a material breach of this Agreement, resulting in the immediate acceleration of all remaining installments and granting the Company the right to pursue all necessary legal actions.
10. Consent to Electronic Communications
By clicking “Accept” to this Agreement, you are deemed to have executed this Agreement electronically. You hereby consent to receive all records, disclosures, and notices related to your account or services—which we may be required to provide in writing—via email or through your Clairmont Account. Your consent to receive records, disclosures, and notices electronically remains effective until withdrawn.
- Withdrawal of Consent: You may withdraw your consent to receive electronic records and notices at any time by sending an email to contact@riseco.ai with the subject line “Withdrawal of Electronic Consent.” Any withdrawal of consent shall only become effective after a reasonable period required to process your request. If you fail to provide or subsequently withdraw your consent for electronic communications, Clairmont reserves the right to restrict, deactivate, or close your account.
- Updating Contact Information: You agree to notify us immediately of any changes to your email address by updating your Clairmont Account or contacting us via email to ensure the continued delivery of electronic communications.
- Hardware and Software Requirements: To access and retain copies of this Agreement and other communications provided by us, you will require a device (such as a computer or mobile phone) with an internet browser, internet access, and either a printer or local/cloud storage capacity.
- Acknowledgment: By accepting this Agreement electronically, you represent and warrant that:
- (a) You have read and understood the aforementioned consent to receive electronic records and notices.
- (b) You meet the minimum hardware and software requirements specified in Section10-3.
- (c) Your consent shall remain in effect until withdrawn as specified in Section 10-1 above.
11. Communications via Short Message Service (SMS)
If you opt to open an account, Clairmont may send you SMS messages. You hereby consent to receive SMS messages at any telephone number provided by you to Clairmont, regardless of whether such number is listed on any “Do Not Call” registry.
- Ownership and Accuracy: You represent, warrant, and agree that any telephone number provided to us is your own and does not belong to any third party. You further acknowledge that you are authorized to receive SMS messages at the provided number and agree to notify us immediately if you cease using any specific telephone number registered to your Clairmont Account.
- Purpose of Communications: SMS messages sent by Clairmont are intended for verifying your telephone number or providing notifications regarding upcoming or outstanding payments related to the Long-Term Payment Feature. Clairmont shall not send any SMS messages for advertising or marketing purposes.
- Automated Systems: You understand that these SMS messages may be generated using automated telephone dialing systems or may contain automated text messages.
- Costs and Charges: You agree to assume full responsibility for any message, data, rates, or fees imposed by your mobile service provider in connection with SMS messages sent or received. For any inquiries regarding such charges, please contact your wireless carrier.
- Service Notifications and Opt-out: By entering your phone number, you agree to receive text messages related to service notifications and verification codes from Clairmont. Message frequency may vary. You may reply “HELP” for assistance or “STOP” (or “CANCEL”) to opt-out. Standard message and data rates may apply.
- Data Privacy and Carrier Liability: We shall not sell your data. Furthermore, mobile carriers shall not be held liable for delayed or undelivered messages.
12. Communications via WhatsApp and Push Notifications
In addition to SMS, Clairmont (Lucid) may communicate with you via:
- WhatsApp: To deliver One-Time Passwords (OTPs), customer support, and payment reminders. By providing your phone number, you consent to receive WhatsApp messages from Lucid for these purposes.
- Push Notifications: For transactional notifications, including payment reminders, payment confirmations, delinquency alerts, order status updates, and credit limit increase notices. You may disable push notifications through your device settings; however, doing so may affect your ability to receive timely payment reminders.
13. Data Use Consent
By accepting this Agreement electronically, you expressly agree that Clairmont may use your personal information for the purposes described in the Privacy Policy, or for any other purposes permitted under the Egyptian Data Protection Law No. 151 of 2020 or any other data protection laws with which Clairmont must comply. You further authorize Clairmont for Financial Services Technology to conduct credit inquiries and report to the Egyptian Credit Bureau (I-Score).
6C. Device Data and Permissions
Express Consent and Authorization for Access to Personal Data
By clicking the “I Agree” button, the User acknowledges and provides express, final, and irrevocable consent to grant [Clairmont Technology, under the brand name Lucid] the following rights and authorities:
First: Authorization for Data Access & Scoring The User technically and legally authorizes the Company to access and perform automated processing of data stored on their smartphone, exclusively including:
- Short Message Service (SMS): Automated access and reading of financial transaction messages, banking alerts, electronic wallets, and utility bills for the purpose of building an “Alternative Credit Scoring” profile and determining installment limits.
- Gallery & Camera: Authorization to capture photos of national IDs, perform “Biometric Verification” (Selfie), and access the gallery to upload necessary documents for contract completion and identity theft prevention.
- Global Positioning System (GPS): Tracking the User’s location during application use or transaction execution to ensure presence within the permitted geographical scope and for digital anti-fraud purposes.
Second: Informed Consent (Compliance with Law No. 151 of 2020) The User acknowledges that this consent constitutes “Informed Consent” issued of their own free will after reviewing the Privacy Policy. This article serves as an express written authorization for the Company to process data in accordance with Articles (2, 4, 10) of the Personal Data Protection Law. The User waives the right to contest the legality of collection or processing as long as the Company adheres to the stated purposes.
Third: Data Confidentiality and Encryption The Company commits to processing this data through closed software systems without direct human intervention, except in cases of legal auditing. The Company pledges to encrypt and store data according to the highest technical standards.
Credit Inquiry and Information Exchange (I-Score)
The Customer acknowledges and grants express, final, and irrevocable consent to authorize “Lucid” to conduct credit inquiries through the Egyptian Credit Bureau (I-Score) or any other relevant entity. The Customer also agrees that the Company may provide I-Score with all data regarding their financial transactions with the Company, including outstanding debts, payment dates, and delinquencies.
In the event of a breach of financial obligations or failure to pay installments on their specified due dates, the Company reserves the right to include the Customer in Negative Lists and report the delinquency to I-Score, which may result in adverse effects on their creditworthiness and ability to obtain facilities or credit from any other financial institution.
13. Dispute Resolution
In the event of any dispute arising from the application of this Agreement that cannot be resolved through amicable settlement between the Parties, the courts of the Arab Republic of Egypt shall have exclusive and final jurisdiction to adjudicate such dispute. This Article regarding dispute resolution applies to general disputes between you and Clairmont. Specific transactions may be governed by their respective transaction documents regarding any disputes related thereto. In the event of any conflict between dispute resolution terms, the document of the transaction that is subsequent in time shall prevail.
- Informal Negotiations: The Parties agree to first attempt to negotiate any dispute informally for a period of at least thirty (30) days before initiating any court proceedings. This process is intended to expedite resolution and reduce the costs associated with any disputes, controversies, or claims arising from your use of, or inability to use, the Services, or relating to Clairmont generally, this Agreement, or the enforcement of any provision herein (hereinafter referred to as a “Dispute”).
- Notice of Dispute: Such informal negotiations shall commence upon receipt of a written notice (hereinafter referred to as the “Notice”). Your address for such notices shall be the last address provided to us in relation to your Account or the email address registered to your Clairmont Account. Our address for notices is: contact@riseco.ai. Any Notice sent by you must include your name, relevant account information, a brief description of the nature of the Dispute, and your contact information to enable us to evaluate and attempt to settle the Dispute informally. Any Notice issued by us shall similarly include relevant account information, a brief description of the Dispute, and our contact information. If informal negotiations are successful, no further action shall be required.
- Formal Resolution: If the Parties are unable to resolve a Dispute through informal negotiations, either Party may elect to have the Dispute finally and exclusively resolved by the competent Egyptian courts in accordance with the laws of the Arab Republic of Egypt.
- Exceptions to Informal Negotiations: The Parties agree that the following Disputes shall not be subject to the informal negotiation provisions set forth above: (1) Any claims relating to actual or threatened infringement, misappropriation, or breach of any Party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. Furthermore, either Party may assert claims that qualify as small claims before any competent Egyptian court where the Customer resides or works.
14. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.
15. Indemnification
You agree to release, indemnify, defend, and hold harmless Clairmont, its affiliates, employees, directors, officers, and agents (and their respective employees, directors, officers, and agents) from and against any claims, liabilities, damages, losses, and expenses—including, but not limited to, legal and accounting fees—arising out of or in any way connected with:
- (a) Your access to, use of, or inability to use your Clairmont (Lucid) Account or the Services;
- (b) Your actual or alleged breach of this Agreement;
- (c) Your violation of any third-party rights, including but not limited to any negligent or willful misconduct by your employees, contractors, or agents, or the breach of any contracts or other relationships between you and third parties;
- (d) Your violation of any applicable laws; or
- (e) Your failure to provide or maintain true, accurate, current, and complete information in your Clairmont Account.
You shall cooperate fully, as reasonably required, in the defense of any such claims. Clairmont reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. For the avoidance of doubt, these indemnification, defense, and hold-harmless obligations shall survive the termination of the Terms of Use regarding your use of the Service.
16. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis, without any representations or warranties of any kind, whether express, implied, or statutory. Without limiting the foregoing, Clairmont specifically disclaims any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Clairmont does not warrant or represent that:
- The Services are accurate, reliable, or correct.
- The Services will meet your specific requirements.
- The Services will be available at any particular time or location, uninterrupted, error-free, defect-free, or secure.
- Any defects or errors will be corrected.
- The Service is free of viruses or other harmful components.
Clairmont does not warrant, endorse, guarantee, or assume responsibility for any products or services advertised or offered by any third-party vendor. Clairmont does not exercise control over the goods or services paid for through the use of its Services.
17. Miscellaneous Provisions
- Term and Termination: This Agreement remains in effect until terminated by either Party. You may terminate this Agreement by destroying all materials related to the Services obtained from Clairmont and paying all outstanding amounts owed to Clairmont (including any incurred fees or expenses) in full. The privileges granted to you under this Agreement shall terminate immediately and automatically, without notice, if you fail, at our sole discretion, to comply with any terms or conditions herein.
- Severability: If any provision of this Agreement (or any part thereof) is held to be invalid or unenforceable, the remaining provisions shall remain unaffected, binding upon the Parties, and enforceable as if such invalid or unenforceable provision (or part thereof) were not included herein.
- No Waiver: The failure of Clairmont to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision in that or any other instance.
- Survival: The following provisions shall survive the termination of your use of or access to the Services: Dispute Resolution, Governing Law and Jurisdiction, Limitation of Liability, Indemnification, Disclaimer of Warranties, Miscellaneous Provisions, and any other provisions which by their nature are intended to survive termination.
- Entire Agreement: This Agreement constitutes the entire agreement between the Parties regarding the subject matter hereof and supersedes all prior or contemporaneous agreements, whether oral or written. Both Parties acknowledge and agree that no representations, warranties, or agreements of any kind have been made except as expressly set forth in this Agreement
18. Inquiries
If you have any questions, complaints, or claims regarding the Services, please contact us via email at: contact@riseco.ai. We undertake to exert our best efforts to address your concerns. If you feel that your concerns have not been fully addressed, we invite you to notify us so that we may conduct further investigations in this regard.
Installment Payment Agreement
Last Updated: June 2024
This Installment Payment Agreement (hereinafter referred to as the “Agreement”) includes the Final Payment Schedule sent to you upon completion of your purchase with the Merchant, which sets forth the actual amounts paid by you and their respective due dates. The Final Payment Schedule shall prevail over and supersede any prior payment schedules.
Throughout this Agreement, the terms “You” and “Your” refer to the listed Borrower, while “We”, “Us”, and “Our” refer to the listed Originator or Assignee.
As a condition for the disbursement of proceeds under this Agreement, you agree to provide a Down Payment equivalent to a portion of the final purchase price confirmed by the designated Merchant, which shall be due prior to the disbursement of any proceeds as set forth below.
Promise to Pay
This Agreement governs your repayment to us of the amounts disbursed at your direction and on your behalf to an authorized Merchant for the acquisition of specific goods or services selected by you.
You hereby undertake and promise to pay the Down Payment and all other payments under this Agreement on the dates and in the amounts displayed as the “Down Payment” and the “Remaining Payment Schedule” (collectively, the “Payment Schedule”), as may be revised by the Final Payment Schedule (inclusive of all taxes and duties), in addition to all other fees due under this Agreement until paid in full. You acknowledge that the actual amounts and due dates of your “Installments Due” as shown in the Remaining Payment Schedule will be provided to you electronically as an addendum to this Agreement (the “Final Payment Schedule”).
This Agreement may be subject to processing fees, financing charges, interest, or other fees. Additionally, your Payment Method Issuer (as defined below) may impose other charges in accordance with the terms and conditions of the agreement between you and such issuer.
Use of Proceeds and Consent to Payment
By electronically accepting this Agreement and completing the purchase, you agree to pay the Down Payment to us, and we agree to disburse the proceeds under this Agreement to the listed Merchant. You undertake to repay us the amounts disclosed in your Final Payment Schedule provided to you electronically as part of this Agreement. You further agree to pay any Late Fees (as defined below) owed under this Agreement.
Foreign Currency Transactions:
If you make a purchase in a foreign currency, we will convert the purchase amount into Egyptian Pounds (EGP) based on an exchange rate obtained from a third party as of the end of the previous business day. This exchange rate may differ from other rates and may vary from the prevailing wholesale market rates on the date of your purchase. In the event of a return, the credit will be processed based on the exchange rate used to determine the original purchase price
Installment Payments
You may designate your preferred payment method upon accepting this Agreement and submitting a Purchase Order. You may select an eligible credit or debit card issued in Egypt as your “Payment Method.” In addition to any required Down Payment, you must make either three (3) or four (4) payments to us (each referred to as an “Installment Payment”) in the amount specified under the “Remaining Payment Schedule” in your Final Payment Schedule. You are responsible for ensuring the availability of sufficient funds and maintaining the ability to fulfill Installment Payments on the dates specified in your Final Payment Schedule.
If all Installment Payments are made in full on their respective due dates, your final payment shall be made on the due date specified in the Final Payment Schedule. You may prepay all amounts due under this Agreement, in whole or in part, at any time without penalty. Furthermore, you may make any payments earlier than their scheduled dates, in whole or in part, without incurring any penalties or premiums.
Should you wish to change your payment method or select alternative payment arrangements, you may do so electronically. In the absence of a specific electronic feature, or if you encounter issues or have inquiries, you may contact us at: contact@riseco.ai. Your choice of payment method and any required authorizations shall not affect your obligation to pay all amounts due under this Agreement upon their maturity. The aforementioned authorization is in addition to, and does not limit, any rights of set-off granted to you under applicable law.
Late Payments
Installments due from you are payable between the 1st and the 5th day of the due month. In the event of failure or delay in payment, Clairmont reserves the right to impose a late payment penalty starting from the 6th day (the day following the final due date). This penalty is applied weekly at a rate of 2% (weekly) of the overdue monthly installment amount and shall increase weekly until the outstanding installment is paid in full. In all cases, the total penalty shall not exceed 23% of your total outstanding balance. Failure to pay for two consecutive months may result in legal action.
If the installment applicant fails or refuses to pay the monthly installment along with late penalties for three consecutive months (or for a period exceeding 90 days), Clairmont (Lucid) shall have the right to initiate legal proceedings against you before the competent court and/or take all measures permitted by law to collect the overdue amounts.
Delinquency and Default
If you fail to make any payment when due in the manner required by this Agreement, you will be deemed Delinquent. In the event of delinquency, or if bankruptcy or insolvency proceedings are initiated against you, or if you breach any other material provisions of this Agreement, we may – to the extent and at the time permitted by applicable law—declare you in Default and accelerate the maturity date of this Agreement and all payments due hereunder. Should you fail to make any payments required under this Agreement, we reserve the right to limit, restrict, or suspend your access to your Clairmont account or terminate it entirely.If the installment applicant fails or refuses to pay the monthly installment along with late penalties for three consecutive months (or for a period exceeding 90 days), Clairmont (Lucid) shall have the right to initiate legal proceedings against you before the competent court and/or take all measures permitted by law to collect the overdue amounts.
Debt Collection
- Direct Communication: Telephone calls, SMS messages, WhatsApp messages, and email.
- Third-Party Agencies: Debt collection agencies appointed by Clairmont. By accepting this Agreement, you expressly consent to being contacted through any of the aforementioned methods for the purpose of debt recovery.
Account Suspension and Reactivation
The Company may suspend account activity or partially/fully block transactions in cases of payment default, exceeding the permitted credit limit, or upon detection of unusual activity violating Anti-Money Laundering (AML) or anti-fraud policies. The Customer shall remain liable for all outstanding financial obligations until the date of formal account closure.
Approval and Cancellation
All credit-related applications are subject to our approval. We reserve the right, at our sole discretion, to decline your application or cancel any previously approved order prior to the delivery or supply of goods or services. If we cancel a previously approved order:
- We will issue a full refund for any amounts paid (excluding any non-refundable deductions or fees incurred relative to your down payment), and all future payments related to this order shall be voided.
- The Merchant providing the goods is not obligated to deliver the goods (or perform any related services).
- You shall have no further obligation to make payments to us or maintain any ongoing relationship regarding that specific order.
Pre-Authorizations
We reserve the right to pre-authorize your payment method as part of our approval and assessment process to evaluate your ability to fulfill payment obligations. This process may involve placing a temporary “hold” on funds in the account associated with your payment method whenever you initiate an online purchase, obtain approval for an in-store transaction, or add a payment method to your Clairmont Account.
- Transaction Reversal: For online purchases, we may immediately instruct your bank to reverse pre-authorization transactions. For in-store approvals that are not finalized, we may issue immediate instructions to the bank to void the pre-authorization if the approval is canceled or expires.
- Funds Availability: Clairmont does not receive any funds during the pre-authorization process. We cannot guarantee the timeframe required by your bank to process the voided transaction and release your funds.
- Banking Procedures: While most banks release pre-authorized holds within a few hours of Clairmont’s reversal, some may take longer. We exercise no control over your bank’s processing times and make no representations regarding their internal procedures.
Online Purchase Pre-Authorizations:
- The pre-authorization amount shall not exceed the value of the first installment (plus one Egyptian Pound [1 EGP]).
- We shall immediately instruct your bank to cancel the related pre-authorization transaction.
In-Store Purchase Pre-Authorizations:
- The pre-authorization amount shall not exceed 35% of the approved credit value (plus one Egyptian Pound [1 EGP]).
- If an approval is obtained without completing the purchase, we may immediately instruct the bank to cancel the pre-authorization transaction.
Limitation of Liability and Disclaimer
You agree that, should any legal actions or claims be permitted before the courts under this Agreement, the total aggregate liability of Clairmont, our subsidiaries, partners, and affiliates for all claims arising out of or related to this Agreement, your use of the Services, or your inability to use the Services (other than as required by applicable law in cases involving personal injury) shall not exceed the greater of:
- (a) The value of any affected claims submitted by you to Clairmont that resulted in said damages; or
- (b) An amount of 50,000 EGP (Fifty Thousand Egyptian Pounds).
The limitations set forth above shall apply even if the aforementioned remedy fails in its essential purpose. We make no representations or warranties to you, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except as expressly set forth in this Agreement. In no event shall we be liable to you for any lost profits or any special, exemplary, incidental, or punitive damages, even if advised of the possibility of such damages. Furthermore, we make no representations or warranties regarding the tax implications of this Agreement on your liability.
Express Written Consent for SMS and Email Communications
- Authorization to Contact: Notwithstanding any current or prior election to opt-in or opt-out of receiving calls or SMS messages (including text messages) from us, our agents, representatives, affiliates, or anyone calling on our behalf, you expressly agree that we—or any of the aforementioned parties—may contact you for any and all purposes arising out of or related to this Agreement at any telephone number, physical address, or electronic address provided by you or through which you may be reached.
- Methods of Communication: You agree that we may contact you by any means, including SMS, text messages, and calls using pre-recorded or artificial voice messages, and calls/messages delivered via Automated Telephone Dialing Systems (ATDS) or automated texting systems. Automated messages may be played upon answering, whether by you or another person. Our agents or representatives may also leave messages on your answering machine or voicemail, or send a single text message. You further expressly consent to receiving electronic communications from the Merchant, Clairmont, or any third party engaged by Clairmont for the purpose of debt collection under this Agreement.
- Warranty of Contact Information: You represent and warrant that the telephone numbers provided to us are your own contact numbers and that you are authorized to receive calls at said numbers. You must notify us immediately upon ceasing the use of any specific telephone number.
- Consent and Fees: By accepting this Agreement, you provide express written consent to receive SMS and text messages on every telephone number provided. You acknowledge that you are responsible for any message, data rates, or fees imposed by your mobile service provider.
- Revocation of Consent: Should you wish to revoke your consent for SMS communications, you may opt-out at any time by emailing us at contact@riseco.ai. Your request will become effective after a reasonable processing period. If you fail to provide or subsequently revoke your consent, Clairmont reserves the right to restrict, deactivate, or close your account and limit your access to some or all features of your Clairmont Account.
- Marketing Communications: You agree that we may send marketing communications to your provided email address, including but not limited to targeted offers, new feature announcements, or other advertisements. You may opt-out of marketing emails at any time by using the “Unsubscribe” link contained within the email.
Miscellaneous Provisions
This Agreement shall remain in full force and effect until all amounts due hereunder are paid in full, cancelled, or refunded. If any provision of this Agreement (or any part thereof) is held to be invalid or unenforceable, the remaining provisions shall remain unaffected, binding upon the Parties, and enforceable as if such invalid or unenforceable provision (or part thereof) were not included herein.
This Agreement constitutes the entire agreement between the Parties regarding the subject matter hereof and supersedes all prior or contemporaneous agreements, whether oral or written.
Any party to this consumer credit contract is subject to all claims and defenses which the debtor could assert against the seller of goods or services obtained with the proceeds hereof. Recovery hereunder by the debtor shall not exceed amounts paid by the debtor hereunder.
Amendment of Terms and No-Waiver
- Amendment of Terms: The Company reserves the right to amend or update these Terms and Conditions at any time. Such amendments shall be effective against the Customer immediately upon being posted on the website or application and notifying the Customer via any registered communication method. The Customer’s continued use of the Service following such amendments shall constitute express and final acceptance thereof.
- No Implied Waiver: Any delay or failure by the Company to exercise any of its legal or contractual rights arising from the Customer’s breach of any provision of this Agreement shall not constitute a waiver of such right. The Company reserves the right to assert its rights and initiate legal proceedings at any time it deems appropriate.
- Severability: If any provision of this Agreement is held to be void or invalid by a judicial or legal ruling, the remainder of the Agreement shall remain valid, effective, and legally productive of its effects. This Agreement is subject to your prior consent to electronic transactions and disclosures.